Driver licence numbers safeguarded by verification change

The Palaszczuk Government is safeguarding Queensland drivers’ licences, with the introduction of the two-factor verification system.

This two-factor verification system was scheduled to be introduced in 2023, but has been expedited following the recent Optus data breach.

This verification takes place through the Document Verification Service.

Transport and Main Roads Minister Mark Bailey said the extra layer of protection was now in place.

“Anyone who has applied for a bank account, or new phone plan, will know the usual process for providing your licence number to verify your identity,” Minister Bailey said.

“Now, you will need to provide the unique card number found on your driver licence as a second step in the verification process.

“This is similar to the CVV found on the back of your credit and debit card, and makes it an even more secure identity document.

“This card number is already in place on Queensland issued licenses but will now be a requirement for identification purposes for banks, telcos and utility providers.

“I’m pleased we could fast track the implementation of this system to better protect Queensland identities from fraud.”

What does this mean for those impacted by recent data breaches? Well, it’s good news.

Minister Bailey said majority of Queensland Optus customers only had their licence number compromised, not the card number.

“Those impacted who had not provided the card number as well can be assured that this extra security measure will mean the compromised licence number cannot be used for fraudulent activity on its own,” he said.

“I can appreciate there may be some concerned members of the community who will still want to have their licence number changed, and this option will remain available.

“The Optus data breach has been is a stressful time for many and our staff are pulling out all stops to mange the high volume of requests for new licenses from right across the state.

“I want to thank TMR staff for their hard work and our customers who have been overwhelmingly patient.”

“Unlike a driver licence number, the card number will change each time you get a new driver licence card – adding another layer of protection for Queenslanders.

“Your driver licence should only be used by you, and this new system goes a long way to ensuring that.”

Over 170,000 Queenslanders had already applied for a new driver licence number since 28 September 2022.

“I encourage everyone to stay cyber-alert and vigilant to suspicious activity. I also implore Queenslanders impacted to access the free credit monitoring service provided by Optus,” Mr Bailey said.

For more information, visit tmr.qld.gov.au  

ENDS

MEDIA CONTACT: Courtney Thompson - 0433 585 570