Help and Support
Frequently Asked Questions (FAQs)
If you haven’t received the verification email, please check the following:
• Junk Mail Filter - To ensure the email has not been tagged as SPAM
• Email Rules – To ensure the email has not been automatically placed into a particular folder in your mailbox
• Check with your IT department – It may have been blocked at the server level (your IT Support will be able to advise if this is the case)
The email address all statements and notifications come from is: no-reply@statements.qld.gov.au
• Junk Mail Filter - To ensure the email has not been tagged as SPAM
• Email Rules – To ensure the email has not been automatically placed into a particular folder in your mailbox
• Check with your IT department – It may have been blocked at the server level (your IT Support will be able to advise if this is the case)
The email address all statements and notifications come from is: no-reply@statements.qld.gov.au
If you haven’t received any media statements via email, please check the following:
• Did you receive a verification email after subscribing?
• Did you click on the 'Verify my email address' link and receive a second email confirming your email address has been successfully verified?
• Junk Mail Filter - To ensure the email has not been tagged as SPAM
• Email Rules – To ensure the email has not been automatically placed into a particular folder in your mailbox
• Check with your IT department – It may have been blocked at the server level (your IT Support will be able to advise if this is the case)
The email address all statements and notifications come from is: no-reply@statements.qld.gov.au
• Did you receive a verification email after subscribing?
• Did you click on the 'Verify my email address' link and receive a second email confirming your email address has been successfully verified?
• Junk Mail Filter - To ensure the email has not been tagged as SPAM
• Email Rules – To ensure the email has not been automatically placed into a particular folder in your mailbox
• Check with your IT department – It may have been blocked at the server level (your IT Support will be able to advise if this is the case)
The email address all statements and notifications come from is: no-reply@statements.qld.gov.au
To update or cancel your subscription, simply click the unsubscribe link in any media statement emails you have previously received.
This will delete your email address from the database.
You can then use the Subscribe link on this page to re-subscribe and update your subscription preferences..
You can then use the Subscribe link on this page to re-subscribe and update your subscription preferences..
If the suggestions above do not resolve your issue, or if you are unable to subscribe / unsubscribe, please email us at: Statements.Subscriptions@ministerial.qld.gov.au