New Health Ombudsman appointed

Dr Lynne Coulson Barr OAM has been appointed Queensland’s new Health Ombudsman.

Minister for Health and Ambulance Services Yvette D’Ath said Dr Coulson Barr brings strong skills and experience to the role.

“Dr Lynne Coulson Barr joins us from Victoria, where she most recently was the inaugural Mental Health Complaints Commissioner,” Minister D’Ath said.

“She has a distinguished career in statutory complaint leadership roles, and has extensive experience in the disability, mental health and health sectors.

“The work Dr Coulson Barr has completed throughout her career has made her nationally and internationally renowned.

“Her specialist expertise in designing and implementing accessible and inclusive complaint and review processes, as well as driving approaches to improving the safety and quality of services will be a strong asset to the Queensland community.”

Dr Lynne Coulson Barr said she looked forward to working for Queenslanders and continuing to maintain public confidence in the management of complaints regarding health services.

“I am honoured to have the opportunity to lead the important work of the Office of the Health Ombudsman of Queensland to achieve these outcomes,” Dr Coulson Barr said.

“Complaints are a vital window into people’s experiences of health care, and effective complaints processes can improve both individual outcomes and the safety and quality of health services for all of the community.”

Minister D’Ath farewelled Andrew Brown, who has been serving the state as Health Ombudsman since November 2017.

“Mr Brown played a critical role ensuring Queensland’s health sector was transparent and held accountable,” she said.

“His work, and the work of his team over the past few years has ensured the health and safety of the public was protected and industry high standards were maintained.

“During his time as Health Ombudsman, Mr Brown managed an effective and efficient regulatory and complaints management process, one which was of great benefit to Queenslanders.

“I want to take this time to thank Mr Brown for his service and wish him well for his future endeavours.”

Media contact: Martin Philip 0407 675 008