Your rights when it comes to returning unwanted Christmas gifts

Published Wednesday, 26 December, 2018 at 09:00 AM

Acting Attorney-General and Minister for Justice
The Honourable Stirling Hinchliffe

Want to know if ugly sweaters and defective sweaters are created equal when it comes to refunds and exchanges?

If you’re going to try to return or exchange a sweater in the store it came from, it helps to know your consumer rights under the Australian Consumer Law (ACL).

Acting Attorney-General and Minister for Justice Stirling Hinchliffe said the ACL gave people rights when it came to faulty products or services, but not for a change of mind.

“Under the ACL you are automatically covered by a number of consumer guarantees such as acceptable quality,” Mr Hinchliffe said.

“If a product or service you buy in Australia fails one of these consumer guarantees, you may be entitled to some kind of remedy.

“For products, consumer guarantees include that the goods are of acceptable quality, are safe, durable, free from defects, acceptable in appearance and finish, and are fit for the purpose for which they are usually sold.

“They must also match the description, sample or demonstration model and comply with any extra promises the seller makes, such as what you can use the goods for.

“However, if you change your mind, don’t like a gift you were given, or you have caused the problem yourself by misusing the product, you are not entitled by law to a remedy.”

According to Mr Hinchliffe, many stores offered refunds and exchanges for changes of mind for a certain time period as a gesture of goodwill.

“If you want the person you’re buying for to have the option to return or exchange a gift, check the store’s policy before you buy it,” he said.



Media contact:

Emma McBryde 0447 155 332