go card website now easier to manage

Managing a go card on-line and from mobile devices will be easier following enhancements to TransLink’s go card website.

Transport and Main Roads Minister, Scott Emerson, said improvements to the website would allow passengers better accessing go card balance, check transaction history and activate auto top-up.

“From today passengers can easily move between the main TransLink website and the go card pages, making it simple to click between travel and go card information,” he said.

“Almost 40,000 people use the go card website each week so it is important that we continue to improve the service to meet customers’ growing reliance on mobile devices.

“The go card history page shows customers exactly where they have touched on and off, and is now easier to read and understand.

“We’ve also improved the clarity and size of the website’s display, so viewing account balances, travel history and personal details is easier, particularly from mobile devices.

“Passengers can also report an error directly from the website, making it easier to monitor their transactions.

“The go card website now looks and feels like the main TransLink website and makes it easier for passengers to manage their go card account and benefit from the new features.”

As with any change to technology, passengers are encouraged to log on and view the new site and provide any feedback and suggestions to TransLink.

For the latest service and timetable information visit the TransLink web or mobile site at translink.com.au, or phone the Call Centre on 13 12 30.

[ENDS] 7 August 2012

Media Contact: Stephanie Shield 0418 186 625