Published Saturday, 09 January, 2010 at 05:41 PM
Minister for Transport
The Honourable Rachel Nolan
Statement from Transport Minister regarding go card balance transfer
Transport Minister Rachel Nolan has ordered a full investigation into an incident in which a member of the public's go card credit was incorrectly transferred to another person's account.
Minister Nolan said initial investigations by TransLink had revealed that a person's credit was wrongly transferred to another person of the same name when an operator in the Milton call centre failed to follow long-established security protocols.
"I am extremely disappointed that this has happened," Ms Nolan said.
"The integrity of the balance transfer system is critical and a breach of security protocols like this is absolutely unacceptable.
"I have directed that the breach be fully investigated by both the call centre operator and by TransLink.
"The staff involved have been stood down pending the investigation."
The member of the public whose credit was wrongly transferred has been provided with a new fully-credited go card.
Media contact: Adam Nicholson on 3237 1111 or 0437 430 558
Minister Nolan said initial investigations by TransLink had revealed that a person's credit was wrongly transferred to another person of the same name when an operator in the Milton call centre failed to follow long-established security protocols.
"I am extremely disappointed that this has happened," Ms Nolan said.
"The integrity of the balance transfer system is critical and a breach of security protocols like this is absolutely unacceptable.
"I have directed that the breach be fully investigated by both the call centre operator and by TransLink.
"The staff involved have been stood down pending the investigation."
The member of the public whose credit was wrongly transferred has been provided with a new fully-credited go card.
Media contact: Adam Nicholson on 3237 1111 or 0437 430 558