Survey confirms value of QRAA to the bush

Minister for Primary Industries Tim Mulherin today congratulated QRAA, the statutory authority that oversees financial assistance to rural and regional Queensland, for achieving commendable results in the latest Customer Satisfaction and Awareness Survey.

“The feedback on QRAA was overwhelmingly positive and confirms its success in delivering vital services for rural and regional Queensland,” the Minister said.

“I know many producers in the Mackay and Emerald districts were very grateful for QRAA’s help after the severe flooding earlier this year.

“In the first year of the Bligh Government, QRAA has provided almost $240 million in assistance to producers and small businesses in rural and regional Queensland.

“This support has not gone unnoticed by producers, who have indicated high levels of satisfaction and awareness of QRAA products and services in this latest survey.”

Results show:

·more than 80% of producers are aware of QRAA and its services

·awareness of QRAA in Longreach is 100%, in Roma 96%, Mackay 87%, and Rockhampton 84%

·84% of primary producers and small businesses who have contact with QRAA’s client liaison officers find the service valuable

·QRAA recorded a rating of 4.3 out of 5 for high quality customer service

·72% of producers believe QRAA makes a positive contribution to sustainable rural and regional economies

·97% of financial advisors believe QRAA makes a positive contribution to sustainable rural and regional economies

·78% of approved applicants believed they are likely to use QRAA services in the future

·73% of declined customers believe they are likely to use QRAA services in the future.

The Minister said these great results followed QRAA’s regional expansion with new offices opening in Bundaberg, Longreach and Rockhampton at the end of 2007.

“QRAA’s personalised service means more people are aware of QRAA’s low interest rates, no fees and charges, open assessment policy and appeals process.

“QRAA’s customers have received the financial support they need to boost their productivity, profitability and sustainability, while helping to manage the impacts of climate change and industry challenges.

“This support is in line with two key aspects of the Bligh Government’s Q2 vision - building a strong and diverse economy and protecting Queensland’s environment.”

QRAA Chief Executive Officer Colin Holden said QRAA prided itself on its ability to provide regional Queenslanders with the highest standards of personalised service.

“Our staff capabilities and expertise underpin the excellent customer service we offer,” Mr Holden said.

“This, along with the recent regional expansion of QRAA, will encourage further uptake of QRAA programs and services in the future.”

For more information visit www.qraa.qld.gov.au or Freecall 1800 623 946.

Minister Media : 3239 6530

QRAA Colin Holden 07 3032 0122