Queensland ‘gateway’ is tops: Minister

Smart Service Queensland – the front door of the Bligh Government’s information and services hub – has won top honors at an industry competition covering local, state and federal agencies and departments across the Asia-Pacific region.

Communities Minister Lindy Nelson-Carr said the ‘Best Government Contact Centre Award’ highlighted the strong commitment by public sector staff to deliver quality customer service to Queenslanders.

“Handling over 2.5 million customer contacts in 2007-08, Smart Service Queensland is multi-pronged service providing Queenslanders with simple and convenient phone access to hundreds of government services,” she said.

The win was announced in Canberra last night at the Government Contact Centre Awards hosted by the International Quality and Productivity Centre.

The judging process benchmarked Smart Services Queensland against best practice and assessed its performance.

Through Smart Services Queensland, Queenslanders can conduct a range of transactions or get information through:
• One website (www.qld.gov.au)
• One phone number (13 13 04)
• One integrated service counter (currently represented by QGAP)

Hearing-impaired customers contact Smart Service Queensland through the National Relay Service on 13 36 77.

Previous winners and finalists of the annual Government Contact Centre Awards include: Austrade, Workcover Information Centre, and, Brisbane and Adelaide City Councils.

Media Contact: Minister's Office 3235 4280