Queensland’s Smart Service expands to make access easier
Published Wednesday, 06 February, 2008 at 10:50 AM
Minister for Communities, Disability Services, ATSIP, Multicultural Affairs, Seniors and Youth
The Honourable Lindy Nelson-Carr
The Queensland Government’s information hotline, Smart Service Queensland, will continue to provide easy access to information and services with staff numbers increasing to meet the growing demand.
Communities Minister Lindy Nelson-Carr today visited the expanded office at Mount Gravatt, which provides a one-stop-shop for Queensland Government transactions, information and services.
Ms Nelson-Carr said 143 staff were employed at the new office to take calls on everything from disability services to camping and fishing permits.
“Smart Service Queensland provides Queenslanders with a ‘front door’ to the government, providing simple and convenient access to hundreds of government services,” Ms Nelson-Carr said.
“Officers have been taking the vast majority of calls for assistance and information on the recent flood, including linking people in need with essential services and financial aid.
“The expansion of this service means the growing number of Queenslanders seeking state government assistance can continue to access a timely and efficient service.
“Last year, Smart Service Queensland experienced a 34 per cent increase in the number of calls compared to the previous year, so we are boosting the number of contact centre staff to ensure Queenslanders receive the best possible service.
“The Integrated Contact Centre (ICC) receives over one and a half million calls per year with the largest number of calls to currently related to water rebates.”
Ms Nelson-Carr said Queenslanders could get in touch with contact centre staff via phone, internet, fax, mail to access information and make transactions easily. Some services are offered 24 hours a day, seven days a week.
“By 2010, more than 400 government services will be accessible through Smart Service Queensland,” Ms Nelson-Carr said.
The ICC, operating since 2005, currently offers assistance with many services including: boat and car registrations, new business name registrations, seniors card enquiries and the 13Health and SES hotlines.
Government information and services are available by phoning 13 13 04 (or 1300 729 606 to make automated payments) or by visiting www.qld.gov.au.
Media Contact: Minister Nelson-Carr’s office 3235 4280
Communities Minister Lindy Nelson-Carr today visited the expanded office at Mount Gravatt, which provides a one-stop-shop for Queensland Government transactions, information and services.
Ms Nelson-Carr said 143 staff were employed at the new office to take calls on everything from disability services to camping and fishing permits.
“Smart Service Queensland provides Queenslanders with a ‘front door’ to the government, providing simple and convenient access to hundreds of government services,” Ms Nelson-Carr said.
“Officers have been taking the vast majority of calls for assistance and information on the recent flood, including linking people in need with essential services and financial aid.
“The expansion of this service means the growing number of Queenslanders seeking state government assistance can continue to access a timely and efficient service.
“Last year, Smart Service Queensland experienced a 34 per cent increase in the number of calls compared to the previous year, so we are boosting the number of contact centre staff to ensure Queenslanders receive the best possible service.
“The Integrated Contact Centre (ICC) receives over one and a half million calls per year with the largest number of calls to currently related to water rebates.”
Ms Nelson-Carr said Queenslanders could get in touch with contact centre staff via phone, internet, fax, mail to access information and make transactions easily. Some services are offered 24 hours a day, seven days a week.
“By 2010, more than 400 government services will be accessible through Smart Service Queensland,” Ms Nelson-Carr said.
The ICC, operating since 2005, currently offers assistance with many services including: boat and car registrations, new business name registrations, seniors card enquiries and the 13Health and SES hotlines.
Government information and services are available by phoning 13 13 04 (or 1300 729 606 to make automated payments) or by visiting www.qld.gov.au.
Media Contact: Minister Nelson-Carr’s office 3235 4280