TRAINING AND CAREER INFORMATION SERVICE GOES MOBILE
Published Wednesday, 10 October, 2007 at 01:46 PM
Minister for Education and Training and Minister for the Arts
The Honourable Rod Welford
The Bligh Government has gone on the road to deliver training and career information to Queenslanders living in rural areas of the south-west of the state.
The first mobile Skilling Solutions Queensland customer service centre was officially launched by Education and Training Minister Rod Welford at Parliament House today.
“The van provides exactly the same service as the existing 16 customer service centres at fixed locations throughout the state,” Mr Welford said.
“The difference is that we’re taking the service out to communities where it’s needed and where it can be easily accessed by people who otherwise wouldn’t have the opportunity to use the service.
“The van is fitted out with the latest computer and wireless Internet technology and staffed with trained consultants.”
The van will be based in Toowoomba, but will travel to communities on the Darling Downs and other parts of the south-west.
Skilling Solutions Queensland is an innovative service that provides tailored information about training and career opportunities.
Since its creation in March 2005, the service has helped nearly 24,000 customers with employment and training enquiries, including nearly 19,000 face-to-face interviews.
“Its customised service has helped provide thousands of Queenslanders with the training and career information they need to gain formal qualifications, or improve their career prospects,” Mr Welford said.
“Skilling Solutions Queensland recently won the best not-for-profit organisation category at the Australian Service Excellence Awards National final in recognition of its outstanding customer service.”
The annual Australian Service Excellence Awards are conducted by the Customer Service Institute of Australia, the nation’s peak customer service body.
Skilling Solutions Queensland is a key component of the State Government’s $1 billion Queensland Skills Plan, a reform blueprint to help solve skills shortages.
For more information about the service, visit www.skillingsolutions.qld.gov.au or phone 1300 654 687 to make an appointment with a consultant.