SKILLING SOLUTIONS QUEENSLAND SHINES AT CUSTOMER SERVICE AWARDS

Skilling Solutions Queensland has been named the best not-for-profit organisation in recognition of its outstanding customer service at the Australian Service Excellence Awards national final last night.

Education and Training Minister Rod Welford said the national award was a fitting reflection of the outstanding customer service Skilling Solutions Queensland provided.

“Since its creation in March 2005, Skilling Solutions Queensland has helped more than 21,500 customers with career and training inquiries, including over 17,000 face-to-face interviews,” Mr Welford said.

“Their unique, customised service has helped provide Queenslanders with the training and career information they need to gain formal qualifications, or improve their career prospects.

“I thank all the staff at Skilling Solutions Queensland for their dedication and commitment and I am very pleased that their skills and expertise have been rewarded.”

The annual Australian Service Excellence Awards are conducted by the Customer Service Institute of Australia – the nation’s peak customer service body.

Judging criteria for the award included company philosophy, management and leadership, information and analysis, problem solving, customer satisfaction and innovation and improvement.

Judges also visited Skilling Solutions Queensland’s Chermside shop-front to observe operations and interview staff.

Customer Service Institute of Australia’s Executive Director Brett Whitford was impressed by Skilling Solutions Queensland’s unique operation and the dedication of staff.

Skilling Solutions Queensland is a key component of the Queensland Government’s $1 billion Queensland Skills Plan, a reform blueprint to address skills shortages.

For more information about Skilling Solutions Queensland visit www.skillingsolutions.qld.gov.au or call 1300 654 687 to make an appointment with a consultant.