Published Tuesday, 05 June, 2007 at 12:19 PM
Minister for Police and Corrective Services
The Honourable Judy Spence
STRICTLY EMBARGOED UNTIL 2:30PM, TUESDAY JUNE 5, 2007 - Police to get new call centre to enhance service delivery
Queensland police will establish a special contact centre which will help enhance the delivery of police services to the community, Police Minister Judy Spence said today.
“The 2007-08 State Budget will see the first instalment of $46.7 million dollars funding over four years to establish a police contact centre in a purpose built government call centre facility,” Ms Spence said.
“The contact centre will allow the public to easily contact the Queensland Police Service through a central phone number and will also assist with 000 emergency calls.”
Ms Spence said with police receiving an increasing number of calls, the contact centre will improve response management.
“This additional centre will help reduce the burden at Police Operations Centres and cut the time taken to answer 000 calls,” Ms Spence said.
“Another benefit will be an increase in police productivity by having a one-stop shop for calls to police instead of calls being transferred between different departments within the Queensland Police Service.
“This call centre will allow around 210,000 hours of police effort to be redirected to proactive policing and crime prevention activities each year, that’s the equivalent of 136 full time sworn officers.
“The public will also benefit as it is estimated the centre will help save the public the inconvenience of an estimated 73,300 visits to police stations each year.
“The contact centre is a positive project which will streamline the Queensland Police Service response to public inquiries and calls for help, and will also increase the number of police working in the community instead of behind a desk,” Ms Spence said.
Media Contact: Troy Davies 3239 6218, 0439 673 287
“The 2007-08 State Budget will see the first instalment of $46.7 million dollars funding over four years to establish a police contact centre in a purpose built government call centre facility,” Ms Spence said.
“The contact centre will allow the public to easily contact the Queensland Police Service through a central phone number and will also assist with 000 emergency calls.”
Ms Spence said with police receiving an increasing number of calls, the contact centre will improve response management.
“This additional centre will help reduce the burden at Police Operations Centres and cut the time taken to answer 000 calls,” Ms Spence said.
“Another benefit will be an increase in police productivity by having a one-stop shop for calls to police instead of calls being transferred between different departments within the Queensland Police Service.
“This call centre will allow around 210,000 hours of police effort to be redirected to proactive policing and crime prevention activities each year, that’s the equivalent of 136 full time sworn officers.
“The public will also benefit as it is estimated the centre will help save the public the inconvenience of an estimated 73,300 visits to police stations each year.
“The contact centre is a positive project which will streamline the Queensland Police Service response to public inquiries and calls for help, and will also increase the number of police working in the community instead of behind a desk,” Ms Spence said.
Media Contact: Troy Davies 3239 6218, 0439 673 287