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    Media Statements

    Coat of ArmsMedia Release
    Minister for Transport and Main Roads
    The Honourable Vaughan Johnson

    TRANSINFO DEMAND SURGING

    Minister for Transport and Main Roads
    The Honourable Vaughan Johnson

    Friday, November 21, 1997

    TRANSINFO DEMAND SURGING

    Queensland Transport's highly-successful TransInfo service is now fielding more than 120,000 calls each month.

    The TransInfo service provides integrated public transport information on train, bus and ferry services in South East Queensland from a single telephone number (13 12 30).

    Transport and Main Roads Minister Vaughan Johnson said the figure represented a 25 per cent increase on 1995-96 usage and identified an increasing public need for such a service.

    "Anyone who is unfamiliar with the public transport services in their area can call the TransInfo help line for immediate and accurate transport information. All you have to do is give your starting point and your destination, and a helpful operator will provide all the public transport alternatives available," said Mr Johnson.

    The TransInfo service can provide information on more than 400 timetables for 2,000 routes, 22,000 trips and 9,000 stops for 61 bus, train and ferry companies.

    Mr Johnson said that a Queensland Transport-commissioned study in July found the TransInfo service achieved a 99 per cent satisfaction rating from callers surveyed.

    "This confirms that TransInfo is highly successful in meeting the public's need for an integrated information service," Mr Johnson said.

    The service is jointly funded by Queensland Transport, Queensland Rail and Brisbane Transport.

    "Recognising the overwhelming success of TransInfo, Queensland Transport and the other stakeholders are now looking at further enhancing the service to maximise benefits to commuters.

    "One of the proposed improvements is to set up a TransInfo Internet site which will allow 24-hour access to public transport information," said Mr Johnson.

    The TransInfo service area coverage is from Gympie, south to the Queensland New South Wales border and west to Toowoomba. A total of 1.5 million calls to the service are forecast for 1997-98.