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    Minister for Disability Services, Minister for Seniors and Minister Assisting the Premier on North Queensland
    The Honourable Coralee O'Rourke

    New consumer education resources launched on International Day of People with Disability

    Minister for Disability Services, Minister for Seniors and Minister Assisting the Premier on North Queensland
    The Honourable Coralee O'Rourke

    Saturday, December 03, 2016

    New consumer education resources launched on International Day of People with Disability

    The Queensland Government is today marking International Day of People with Disability.

    Disability Services Minister Coralee O’Rourke urged Queenslanders to work together to raise awareness of the issues experienced by people with disability, as it assisted in breaking down disability barriers.

    “Almost one in five Queenslanders have a disability, and many of the opportunities we take for granted, should be attainable,” said Ms O’Rourke.

    “From physical obstacles and discriminatory attitudes, through to hurdles accessing technology, it is important all Queenslanders consider how we can create a more welcoming world for people with disability.

    “Our goal is that all Queenslanders have the same access and opportunities to pursue their dreams and reach their full potential.”

    In 2019, the National Disability Insurance Scheme will be in full effect in Queensland, providing more options and services to people with disability. The scheme will create up to 19,000 additional jobs, resulting in a $4 billion a year boost to the state’s economy.

    With thousands of new consumers and businesses entering the marketplace for the first time, consumer protection agencies around Australia have created a suite of new resources to help ease the transition.

    Attorney-General and Minister for Justice Yvette D’Ath said it was important for consumers with disability, their carers and support networks to know about the Australian Consumer Law and where to go for help if needed.

    “With the roll out of the NDIS come significant changes in the disability sector, so it is important that consumers do their research, understand their rights and are empowered to speak up if things go wrong,” Mrs D’Ath said.

    “A range of guides and videos have been produced to assist consumers with disability to understand their key consumer rights, and provide tips about making purchasing decisions.

    “Business also need to take extra care when dealing with potentially more vulnerable consumers, to ensure all are treated fairly.

    “A guide has been prepared for businesses that supply goods and service to consumers with disability to ensure they are aware of their legal obligations.

    “Consumer agencies will be watchful for businesses seeking to take advantage, so businesses intending to enter the disability space should take the time now to ensure their contracts are not misleading and procedures are in place to deal with complaints from consumers with disability or their advocates.”

    The new resources have been developed in consultation with disability support organisations, the National Disability Insurance Agency, disability advocates and disability complaint bodies.

    A variety of materials, for consumers with various physical and cognitive impairments, are available from www.qld.gov.au/consumerswithdisability.

    Media contact:

    Minister O’Rourke’s office: 0434 849 454

    Attorney-General’s office: 0417 272 875