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    Media Statements

    Coat of ArmsMedia Release
    Minister for Transport and the Commonwealth Games
    The Honourable Stirling Hinchliffe

    G:Link Trams Back on Line

    Minister for Transport and the Commonwealth Games
    The Honourable Stirling Hinchliffe

    Monday, December 12, 2016

    G:Link Trams Back on Line

    Minister for Transport and the Commonwealth Games, Stirling Hinchliffe welcomed the return of G:Link trams to service on the Gold Coast this morning following an unplanned suspension over the weekend.

    The Minister met with GoldlinQ CEO, Phil Mumford for a briefing on the technical issues affecting weekend G:Link tram services.

    The G:Link network is privately owned and operated by GoldlinQ, and is contracted to provide tram services to Translink, the southern hemisphere’s second largest integrated public transport system.

    “I want to thank the GoldlinQ team for its unwavering commitment to getting the G:Link tram network back on line for this morning’s peak period,” Minister Hinchliffe said.

    “Over the weekend, in a coordinated response with Translink, GoldlinQ acted quickly to minimise inconvenience to passengers by providing buses to maintain services along the G:Link corridor, and deployed staff to stations to direct and keep commuters informed.”

    Mr Hinchliffe said GoldlinQ and Translink had also provided rolling status updates on social media, websites and electronic media.

    “Everybody worked together to minimise inconvenience to passengers under difficult and complex circumstances,” the Minister said.

    Faults within a fibre-optic communication system forced the suspension of services and was believed to have been triggered by an electrical storm.

    GoldLinQ CEO, Phil Mumford said the system functioned as it was designed to.

    “Safety on G:Link is paramount, and it’s for that reason the system is designed to isolate faults on the network if and when they occur,” Mr Mumford said.

    “Technical staff worked around the clock to pinpoint and repair faults in the fibre optic cables that control and coordinate the G:Link system’s six electrical transformers.

    “This was an extraordinary event.

    “Test trams were running on the line by Sunday afternoon and into the night to verify the robustness of the system once the faults had been identified and rectified.”

    Since commencing operations in July 2014, G:Link trams have travelled 2.2 million kilometres over more than 15,000 hours with service disruptions accounting for less than 1 percent of total operating hours.

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