Building disputes to be resolved faster and cheaper

Disputes between home owners and builders can now be resolved faster and cheaper for both parties thanks to changes underway at the Queensland Building and Construction Commission.

Minister for Housing and Public Works, Tim Mander, said a new early dispute resolution service would make solving problems between builders and families far less stressful than in the past.

“Contract disputes are never pretty but when you’re talking about disputes between mums and dads who are making the biggest investment of their lives, and builders whose livelihoods could be on the line, it’s only natural that emotions can run high,” Mr Mander said.

“In the past there was no assistance for families, or for builders, until the contract had either been terminated or completed, which meant the process could drag on for months.

“This new service will significantly reduce the cost that disputes can place on consumers and contractors as well as substantially reducing the time it takes to resolve them, without legal action.

“This free service is part of our strong plan to grow construction, as we promised, and will create a brighter future for the industry.”

Mr Mander, said the early dispute resolution service was just one of a raft of measures coming into effect on July 1 which would make life easier for builders and consumers.

“The Queensland Government promised to revitalise frontline services and we’re making sure the building industry watchdog is a far more customer friendly beast than it was in the past,” he said.

“As well as the early dispute resolution service, the Commission will now offer an internal review process to allow anyone dissatisfied with its decision to have it reviewed without the need to appeal to the Queensland Civil and Administrative Tribunal (QCAT).

“Also from tomorrow, customers will be able to access information and advice from the Commission at any time of the day or night thanks to a new 24/7 call centre.

“The website has also been given a major overhaul with almost 70 per cent of information now accessible within two clicks and 100 per cent of information accessible within three clicks.

“We all lead busy lives and it’s important we make sure government services are available to people when it’s convenient for them.”

For more info on what’s new at the QBCC check out the new website at www.qbcc.qld.gov.au or call the new hotline on 139 333

[ENDS] 30 June 2014
Media Contact: Martin Kennedy 0418 891 943