Train on time running continues to exceed targets

Published Wednesday, 31 July, 2013 at 04:45 AM

Minister for Transport and Main Roads
The Honourable Scott Emerson

Queensland Rail has achieved its best quarterly on-time running result in more than a decade with 96.40 per cent* of services arriving on time during April-to-June.

Transport and Main Roads Minister Scott Emerson said the result maintained strong recent performances for Queensland Rail and showed continued improvement.

“Queensland Rail has introduced a range of measures following our maintenance audit, delivered shortly after coming to government,” Mr Emerson said.

“There is now a taskforce dedicated to on-time running, ensuring train control, train crew and station staff all work together to provide the best possible services for customers.

“This will also allow work crews and rail response units to respond more quickly to incidents during peak times.

“These initiatives, combined with our strong focus on network reliability and improved maintenance programs for trains and network infrastructure, are clearly delivering results for commuters.

“Last financial year, 93.63 per cent of trains got our customers to their destination on time during morning and afternoon peaks.

“Over the past financial year Queensland Rail has halved the number of delays due to network and operational issues – from 4,689 in 2011-12 to 2,314 in 2012-13.

“Out of the 12 criteria used to measure on-time running we have seen improvement in all but one in the last financial year compared to 2011-12.”

Mr Emerson said survey results showed customer perception of Queensland Rail’s commitment to providing regular and reliable services had significantly improved during 2012 - 13 from the previous financial year.

“The key drivers of satisfaction among surveyed commuters in 2012-13 were efficiency, reliability and frequency,” he said.

“About three-quarters of passengers surveyed allowed at least five minutes between their arrival time at the station and the train’s scheduled departure.

“Being on the platform ready to board when the train arrives plays an important part in improving on-time running.”

[ENDS] 31 July 2013                       

Media contact:           Stephanie Shield 0418 186 625

 

Force majeure applied

Actual

Jan-Mar 2012

90.01%

86.20%

Apr-Jun 2012

92.43%

89.37%

Jul-Sep 2012

93.98%

89.68%

Oct-Dec 2012

96.75%

94.58%

Jan-Mar 2013

96.83%

94.08%

Apr-Jun 2013

97.68%*

96.40%*

*These figures have been corrected from the original published figures. Previous figures were published using the national benchmark, which measures services arriving within 4.59 minutes of the timetable.

Benchmark in Queensland is within 3.59 mins of the timetable (5.59mins for Sunshine Coast and Gold Coast services).